Return Policy

EASY RETURNS updated 11/15/24

We hope you love what you ordered from and want you to be fully satisfied with every item you purchase. If you are not satisfied, you may return the item(s) for a refund of the purchase price subject to these guidelines. Note that shipping charges are not refundable.  

Holiday Return Policy
Purchases made between November 10, 2024 and December 26, 2024 may be returned through January 25, 2025. Our normal 30-day return policy will apply to all purchases made beginning December 26, 2024.

We will gladly accept returns of online purchases from or you may return online purchases at any one of our Cato store locations. Items purchased at our retail store locations must be returned to a Cato store. Exchanges cannot be processed by and can only be made, subject to availability, by visiting one of our retail locations or by returning your current item to and reordering the new item of your choice. 

With your receipt (packing slip/invoice), items with original tags attached and in new, unworn condition may be returned within 30 days of a shipped item’s delivery date. Washed or worn merchandise cannot be returned or exchanged unless defective. If a Cato gift card was used for purchase, a new gift card will be issued. If you do not have your original receipt, please contact Customer Service at .

Merchandise purchased online using a PayPal account and returned to Cato stores with an original receipt will be issued a Cato gift card in the amount of the purchase price. Cato stores are not able to return funds to PayPal accounts for purchases made at . To receive a refund to your PayPal account, please ship your order back to our warehouse and include your packing slip/invoice for processing.

Merchandise purchased from Meta Commerce (Facebook or Instagran Shops) must be returned to our fulfillment center in Charlotte, NC for refund. Cato stores cannot refund orders placed through Facebook or Instagram.

Please review the following information regarding our return options:

RETURN TO CATO STORE
Our sales associates are happy to assist you with your return at any one of our Cato store locations. To find the store location nearest you, visit our . Please bring your packing slip/invoice to the store when returning or exchanging an item. Without your packing slip/invoice, we will offer an exchange or store credit at the current selling price. Cato stores are not able to issue a refund to PayPal accounts used to make online purchases at . PayPal purchases returned in stores will only be refunded in the form of a Cato gift card.

RETURN TO
Note: We cannot process exchanges for items sent to our online fulfillment center. To exchange an item, please visit one of our retail store locations or return your current item and reorder the item of choice. Items purchased at our retail store locations must be returned to a Cato store. cannot process returns for items purchased at our retail store locations. This includes online orders placed for customers at Cato stores.

To ship your item(s) purchased from back to us, simply visit  to print a return label or generate a unique QR code and drop off your package at the nearest . To ensure proper refund processing, be sure to complete and enclose the return slip in your package. Failure to include your packing slip/invoice may delay the processing of your refund. Please note, we will deduct $6.95 from your refund for shipping.

  • All products must be returned in unworn, unwashed condition with the price tickets attached.
  • All merchandise must be returned in its original packing materials.
  • Include order summary section of the enclosed shipping invoice and indicate the appropriate reason code next to the item ordered (please keep a copy for your records).
  • The fixed shipping rate of $6.95 will be deducted from your refund. 
  • Refunds in the same form of original payment will be issued within 30 days of receiving the returned order/item(s) at our fulfillment center. Please allow up to two billing cycles for a credit to appear on your credit card statement.
  • Credit for gift returns will be issued to the original purchaser, minus the $6.95 pre-paid return fee


If you prefer, you may purchase postage at any post office or parcel shipping location you choose. If you do not wish to use the UPS-generated return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the return tracking number from the package you are returning to ensure that the package is returned to our warehouse. Cato is not responsible for packages sent with a return label not provided by Cato. All return shipping must be prepaid. We cannot accept C.O.D. on deliveries.
Send your return to: 

For questions please call or email email and a customer service representative will be happy to assist you.